WinHelpDesk 1.0 Beta Released
Grossrinderfeld, 2003-05-28.
Adiscon today announced the immediate availability of WinHelpDesk 1.0 Beta.
WinHelpDesk is complete helpdesk solution for Windows. It uses an easy to understand ticket-subticket
structure which allows great overview and detailed descriptions about work load.
Document work items and work load handled by the helpdesk - In its Ticket view, WinHelpDesk
allows the supporter to describe the problem, as well as the solution to it. The solution of a
problem can also be divided into several work units.
Ticket-subticket structure - This structure enables working on large or complex problems.
They can be divided into subproblems which can be assigned to different supporters or helpdesk agents using subtickets.
Assign and break up costs - By assigning tickets to customers and contracts, the cost and effort of a certain
work item can be tracked back to its origin in an internal or external multi-customer/multi-contract environment.
Generate tickets from mail input (POP3) - When installed on Windows 2000 or XP, WinHelpDesk provides
a mail service, which can check incoming mails and automatically generate tickets from them.
WinHelpDesk 1.0 Beta is a free download found at
Adiscon's web site. Interested users should download and try out the product.
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