WinHelpDesk 1.0 final Released
Grossrinderfeld, 2003-07-16.
Adiscon GmbH today announced the availability of WinHelpDesk 1.0.
WinHelpDesk is a robust, feature-rich helpdesk solution, which manages your helpdesk
activity quickly and efficiently.
For this, WinHelpDesk uses a ticket-subticket structure, which allows an easy overview without losing the detail.
Complex issues can easily be structured with a subticketing feature, where a general ticket breaks down into smaller issues.
Multiple levels can be used for your most complex calls. Each subticket can be assigned to a different agent.
The features:
- Document work load -
In its Ticket view, WinHelpDesk allows supporters to describe a problem, as well as the solution for it
(even with multiple work units). This way all work done is documented.
- Break up costs -
By assigning tickets to customers, supporters and even contracts, the work can be traced back to the origin
and costs can be broken up.
- TreeView - For an easy overview and navigation, WinHelpDesk provides a TreeView to view and configure tickets.
- Generate tickets from mail input - WinHelpDesk can automatically generate tickets from incoming mails in a certain format.
WinHelpDesk 1.0 is a free download found at
Adiscon's web site. Be sure to try it out today!
Feedback is also gladly accepted via our usual support email at support@adiscon.com.
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