Adiscon product support

Event ID Analysis

Common Windows event IDs from WinSyslog, MonitorWare Agent, EventReporter, and related tools — with troubleshooting steps and support options.

Event 99 Generic / catch-all Generic

General Error (Event 99)

A general error occurred in the product. The Windows event log should contain additional detail in the message body.

What to check

  • Review other events logged immediately before and after this one for more specific error IDs.
  • Open Windows Event Viewer and read the complete event message (including any text below the summary line).
  • Note the product name, version, and build shown in the application or service properties.
  • Record the exact time the event occurred and what changed on the system shortly before it.
  • Export or save your product configuration file before making further changes.
  • If the problem persists, open a support ticket at https://ticket.adiscon.com/ and include Event ID, full event text, and configuration.

Documentation

← All event IDs

Support options

Customer Service System

Recommended for technical issues. Open a ticket via the web interface.

Open support ticket

Browse common event IDs

Generic / catch-all

Event ID Description
99 General Error (Event 99)
150 Unknown Error (Event 150)
151 Runtime Error (Event 151)
152 Service Initialization Failed (Event 152)
153 Action Initialization Failed (Event 153)
154 Configuration File Error (Event 154)

Connectivity (SETP, SSL, syslog)

Event ID Description
119 Syslog Send Error (Event 119)
1001 Syslog Listener Cannot Start (Event 1001)
1005 SETP Session Cannot Be Initiated (Event 1005)
1012 SETP Session Restored (Event 1012)
1020 SSL Server Connection Error (Event 1020)
1021 SSL Client Connection Error (Event 1021)

Licensing / edition

Event ID Description
201 Trial Expired (Event 201)
202 Invalid License Key (Event 202)
203 Invalid License - Workstation (Event 203)
204 Invalid License - Server (Event 204)
130 Unsupported Service Type (Event 130)
131 Unsupported Action Type (Event 131)
132 Unsupported Extended Feature (Event 132)

Monitors / database / system

Event ID Description
115 ODBC Database Monitor Error (Event 115)
120 Database Monitor Error (Event 120)
124 OLE DB Monitor Error (Event 124)
126 Configuration Reloaded (Event 126)
1043 Low Memory Warning (Event 1043)
1045 Out of Memory (Event 1045)